Verified profile // Bryan, Texas

Alexis Cadena

Systems Engineer | IT Technical Support & Systems Administration

⌖ Bryan, Texas Available immediately

Systems Engineer with experience in web development, technical support, systems administration, and incident resolution under pressure, complemented by foundational Active Directory knowledge and hands-on practice. I bring a service-first mindset, operational discipline, and a commitment to continuous improvement through IT service management standards.

LinkedIn
  • 03 Core disciplines
  • 20 Verified courses
  • 24/7 Operational mindset
Alexis Cadena
Identity core // AC-01

Capabilities matrix

Technical & Operational Skills

I focus on maintaining reliable systems, productive users, and secure day-to-day operations.

OPS_STACK.V3
Foundational knowledge

Active Directory / User Management

Foundational knowledge of user provisioning, group membership, access permissions, and account lifecycle tasks, reinforced through guided hands-on practice.

Hands-on experience

Windows 7 / 10 / 11

Installation, maintenance, troubleshooting, configuration, recovery, and end-user support.

Advanced

Hardware & Peripherals

Assembly, replacement, diagnostics, peripheral configuration, and preventive maintenance.

Continuous development

Networking & Infrastructure

TCP/IP fundamentals, connectivity troubleshooting, network configuration, hardware/software integration, and day-to-day security best practices.

Working proficiency

Scripting & Development

Python, SQL, HTML, CSS, JavaScript, and PHP for automation, data work, and web solutions.

Service-focused mindset

IT Service Management

Incident prioritization, ticket documentation, service continuity, clear escalation, and continual improvement concepts.

Operational strength

User Support Under Pressure

Clear communication, empathy, ownership, timely follow-up, and service continuity in high-demand environments.